Do I have to create an account with you?
Not at all! You may use the guest account with your purchases. We encourage you to open your own account with us though, to speed up the process in your next purchase and be advised of Special Promotions.
What if I encounter problems in creating an account or signing in to my account?
If you are having problems accessing our website, please make sure you are using the latest versions of (Windows, OSX, etc.) If you are still having problems, contact us through email@example.com and let us know the details, i.e. screen shots of error message and web browser you are using (e.g. Internet Explorer, Google chrome, Safari, Firefox, etc.).
I can't access my shopping cart account! What should I do?
If you forgot your password, just go to our My Shopping Cart homepage, click “Login” on the menu then click “Forgot Your Password”. You will be asked for your registered email address, and we will send you a new password to your email.
If you still cannot access your account, just call us at (02) 532-4467 so we can assist you personally.
Will Coconut George products solidify?
All our products are made with natural ingredients and are best when kept at room temperature. Products may solidify or become cloudy below 25•C or 76•F. Don’t worry as the change does not alter its composition. Place container in warm water for a few seconds, give it a shake and it is ready to use again.
Will Coconut George products melt?
All our products are made with natural ingredients and are best when kept at room temperature. Store products away from direct sunlight.
What is the shelf life of the products?
Our products are best used within 12-16 months from purchase.
Where are your products made?
All our products are made with love from the tropical islands of the Philippines, where fresh coconuts are aplenty.
Which hair and skin types will benefit from Coconut George?
Our products are effective for all skin and hair types. They are most suitable for rehydrating, moisturizing and nourishing dry skin and hair. Use sparingly as deep conditioning treatment before washing your hair for a shiny, smoother finish.
Can I use Coconut George on my face?
Yes, using coconut oil can help nourish and heal your skin. Most commercial oil-free acne and facial solutions use chemicals and dehydrate the skin further, stripping the skin of its natural moisture.
Coconut oil is a quick drying oil, absorbing and locking in the moisture, allowing your skin to maintain its natural balance. Please check with your dermatologist before replacing any medications with Coconut George products.
How do I place an order?
On our website, proceed to Our Products page and to the item you wish to purchase and click on “ADD TO MY CART” button. After you have added all the items you want to purchase, follow the instructions on your screen to complete your order.
How do I pay for my order?
We accept payments through Bank Deposits and PAYPAL. You will be charged in US$. Your details are safe with us as we take your security seriously.
How do I change or cancel my order?
Our goal is to provide you with exceptional service. To ensure timely delivery, we begin processing your order immediately after it has been placed. You may make changes to your order during the checkout process, however, once your order has been submitted, it cannot be altered.
You may change/cancel your order in the My Shopping Cart page before checking out. Click the My Shopping Cart link at the upper right corner of our website to view and change your order. Once you click CONFIRM at the Order Confirmation page, you may no longer make alterations to your Shopping Cart.
Can you process secure credit card payments?
Yes. We use Paypal’s own secure encryption features when processing credit card payments.
What should I do if my payment did not go through?
Just give us a call at (632) 5324467.
Can I track my order?
Once your order has been confirmed, we will be sending you a confirmation email with your corresponding order/tracking number.
To check the status of your online order, you may contact our Customer Care Team at firstname.lastname@example.org or call us at (632) 5324467.
Promos, Partnerships and Reseller Program
What discounts do you offer?
Keep tab of our special offers posted on our website, Facebook & twitter or Instagram.
How do I use my discount/promo code?
Enter your discount/promo code during Checkout. Our discount/promo codes and their terms and conditions vary, please make sure to check it out when you receive any discount/promo code. Discount/promo codes are not valid on gift vouchers and certain items.
Can I use more than one discount code?
Only one discount code is allowed at a time during checkout.
Do you have corporate gift sets?
Yes, we do. You can contact us directly should you wish to have Bespoke gift sets made.